Final Update on FCR.com, and UPS Grudge

I received a speedy reply to my email request. My cancellation was processed, but apparently I'll still have access to my account until the 15th or so when my last month's payment will be up. For the life of me, I can't understand why the lady who works the phones at Customer Care is incapable of doing this, but the woman who handled my email request had no problem with it.

Anyway, I think the conclusion I draw from this is that telephone correspondence with any major corporation is completely pointless. I had similar problems trying to contact UPS about my missing Christmas gifts. The difference here is that FCR's support people responded to my email in a day. UPS has told me my claim is being processed, and I haven't heard jack since then.

So, FreeCreditReport.com, you may consider all forgiven. I won't be threatening arson against your establishment anymore. That rage is now reserved for the United Prick Service.

Update: FCR.com

In hindsight, I may have been a bit harsh on FreeCreditReport.com and Triple Advantage. Despite my difficulties with Customer Care, I have been pretty happy with the email updates and report details I've gotten. In a last ditch effort at parting civilly, I've sent an email to the support center. This is an actual copy of the email I sent them:

"Now, I recently contacted Customer Care about canceling my membership. This was back in December, and the person I talked to advised me to wait and take advantage of the remaining month of service I had paid for. Well, I have waited and checked my report again, but now I really need to cancel my membership. I do not dislike the service I have received, but my current financial situation makes it extremely difficult for me to keep up with the monthly payments. So, I think it would be best if my membership with Triple Advantage was discontinued.

Thank you for your attention, and I you can take care of this for me soon.

Sincerely,
Dan Mayer

~~Halfway between the gutter and the stars~~"

Aside from the grammar issue at the end there, I think I was very professional. I hope they respond to me in kind. On the off chance you care, I'll keep you posted.

Airing of Grievances - Part 1

Well, I imagine I'll have more to add to this, but for the moment I'm too tired. You see, I just went through hell with customer care, which is an ironic thing to call it since they clearly don't really. I may have more fish to fry, but for now, I air my grievances with FreeCreditReport.com in this 3-part video blog post:

Part 1 - My Beef

Part 2 - The Call

Part 3 - The Moral of the Story

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He is the perpetuator of lies; the pied piper of destruction. Listen not to his siren's song, lest you be drawn into the jaws of oblivion.